These Terms and Conditions ("Terms") govern your use of the website pizza-wheel.co.uk and any food ordering services provided by Fizo Ltd, trading as Pizza Wheel ("we", "us", "our"). By placing an order through our website, you agree to be bound by these Terms.
If you do not accept these Terms, please do not use our services.
Terms and Conditions of Service
Fizo Ltd t/a Pizza Wheel
Effective date: 24/04/2025
1. Introduction
2. Company Information
Fizo Ltd
Trading Name: Pizza Wheel
Company number: [insert registered company number]
Registered Office: [31 Fairlawns, Sunbury-on-Thames, TW16 6QR]
Email: [ Info@pizza-wheel.co.uk ]
Website: https://pizza-wheel.co.uk
3. Nature of Our Services
Pizza Wheel operates a takeaway-only food service. Orders can be placed exclusively through our website: https://pizza-wheel.co.uk.
⚠️ Please note: At this time, personal collection (pickup) is not available. All orders are processed for takeaway delivery only to designated areas.
4. Order Process
When placing an order, you agree that:
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You are over 18 and capable of entering into a legally binding contract.
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All details provided during ordering are accurate and complete.
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Orders are subject to acceptance and availability.
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A contract is formed only when we confirm the order and begin preparation.
You will receive an order confirmation via email once your order is accepted.
5. Prices and Payment
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All prices are in GBP (£) and inclusive of VAT (where applicable).
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Prices are those displayed on the website at the time of ordering.
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Full payment is required at checkout via the secure online payment options we provide.
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We reserve the right to change prices at any time before an order is placed.
6. Delivery Terms
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We deliver to selected local areas only, as specified on our website.
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Estimated delivery times are provided during checkout but are not guaranteed.
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You must ensure someone is available to receive the delivery at the address provided.
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We reserve the right to refuse delivery in cases of incorrect address details or customer unavailability.
7. Cancellations and Refunds
Due to the perishable nature of food, orders cannot be cancelled once preparation has started.
If your order is incorrect, incomplete, or unsatisfactory, please contact us within 24 hours with your order details and, if possible, photographs. We will investigate and may offer a refund or replacement at our discretion.
8. Allergens and Dietary Information
Our food is prepared in an environment where allergens including gluten, dairy, nuts, and others are present. We cannot guarantee any product is completely allergen-free.
Please review allergen information on our website or contact us before ordering if you have allergies or dietary requirements.
10. Liability
All content on pizza-wheel.co.uk, including logos, images, product names, and menus, is the intellectual property of Fizo Ltd. You may not reproduce, distribute, or use any content without our written consent.
9. Website Usage
11. Privacy
12. Governing Law and Jurisdiction
13. Changes to These Terms
14. Contact Us
To the extent permitted by law, we are not liable for:
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Delays or non-performance due to circumstances beyond our control,
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Losses resulting from incorrect use of our services,
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Any indirect or consequential loss.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or fraud.
We process your personal data in accordance with applicable data protection laws including the UK GDPR and Data Protection Act 2018. Please refer to our [Privacy Policy] for more details.
These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms at any time. The latest version will always be available on our website with the updated effective date.
If you have any questions or concerns:
📧 Email: [insert contact email]
🌐 Website: https://pizza-wheel.co.uk